Privacy Policy
Your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you use MyApproved.
Last updated: June 2026
1. Who We Are
MyApproved is an online platform that connects homeowners with verified tradespeople across the UK. This policy covers all personal data processed through our website at myapproved.com and associated services.
For privacy enquiries, email us at support@myapproved.com.
2. Information We Collect
When you register
- Name and email address
- Phone number (optional for customers, required for tradespeople)
- Postcode and address for location-based matching
- Trade qualifications, insurance documents, and identity verification (tradespeople only)
When you use the platform
- Job descriptions, quotes, and messages exchanged through the platform
- Search queries and pages visited
- Device type and browser information
- IP address and approximate location
3. How We Use Your Information
- To match homeowners with suitable verified tradespeople
- To verify tradesperson credentials, insurance, and identity
- To process payments and manage subscriptions (via Stripe)
- To send transactional emails and account notifications
- To improve our platform through aggregated usage analytics
- To comply with legal obligations and prevent fraud
We do not use your data for targeted advertising or sell it to third parties.
4. Information Sharing
We only share your information in the following circumstances:
- With tradespeople when you request a quote or book a job (your name, contact details, and job description)
- With Stripe for secure payment processing
- With service providers who help us operate our platform (hosting, email delivery) under strict data processing agreements
- When required by law, court order, or to protect the rights and safety of our users
5. Data Security
- All data is encrypted in transit using TLS/SSL
- Databases are encrypted at rest
- Access to personal data is restricted to authorised staff only
- We use Supabase for secure, GDPR-compliant data storage hosted in the EU
- Payment data is handled exclusively by Stripe and never stored on our servers
6. Your Rights Under GDPR
As a UK or EU resident, you have the following rights:
- Access: Request a copy of the data we hold about you
- Rectification: Ask us to correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a machine-readable format
- Restriction: Ask us to limit how we process your data
- Objection: Object to processing for direct marketing
To exercise any of these rights, email support@myapproved.com. We will respond within 30 days.
7. Cookies
We use cookies to keep you signed in, remember your preferences, and understand how people use our site. We do not use advertising cookies. You can manage cookie preferences via your browser settings or our cookie consent banner.
8. Data Retention
- Account data: retained until you delete your account or the account is inactive for 3 years
- Transaction records: retained for 7 years to comply with HMRC requirements
- Analytics data: anonymised after 14 months