Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: January 2024
Quick Overview
Data encrypted & secure
GDPR compliant
Minimal data collection
1. Information We Collect
Personal Information
- Name, email address, and phone number when you register
- Address and postcode for location-based services
- Payment information for transactions (processed securely by Stripe)
- Profile information for tradespeople accounts
Usage Information
- Pages visited and time spent on our platform
- Search queries and service requests
- Device information and IP address
- Cookies and similar tracking technologies
2. How We Use Your Information
- To provide and improve our tradesperson matching services
- To process payments and manage your account
- To communicate with you about services and updates
- To verify tradespeople and ensure platform safety
- To analyze usage patterns and improve user experience
- To comply with legal obligations and prevent fraud
3. Information Sharing
We do not sell your personal information. We may share your information only in these circumstances:
- With tradespeople when you request quotes or services
- With payment processors for transaction processing
- With service providers who help operate our platform
- When required by law or to protect our rights
- In connection with a business transfer or merger
4. Data Security
We implement industry-standard security measures to protect your information:
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Access controls and employee training
- Regular security audits and monitoring
- PCI DSS compliance for payment processing
5. Your Rights (GDPR)
Under GDPR, you have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Restriction: Limit how we process your data
- Objection: Object to processing for marketing purposes
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
- Essential cookies: Required for platform functionality
- Analytics cookies: Help us understand usage patterns
- Marketing cookies: For personalized advertising (with consent)
- Preference cookies: Remember your settings and preferences
You can manage cookie preferences through your browser settings or our cookie consent banner.
7. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Account information: Until account deletion or 3 years of inactivity
- Transaction records: 7 years for tax and legal compliance
- Marketing data: Until you unsubscribe or object
- Analytics data: Anonymized after 26 months
8. Contact Us
If you have questions about this privacy policy or want to exercise your rights, contact us:
Email: privacy@myapproved.co.uk
Address: MyApproved Ltd, 123 Privacy Street, London, UK, SW1A 1AA
Data Protection Officer: dpo@myapproved.co.uk
This privacy policy was last updated on January 15, 2024. We may update this policy from time to time. We will notify you of any significant changes by email or through our platform.