Privacy Policy

Personal Information

• Name, email address, and phone number when you register
• Address and postcode for location-based services
• Payment information for transactions (processed securely by Stripe)
• Profile information for tradespeople accounts

Usage Information

• Pages visited and time spent on our platform
• Search queries and service requests
• Device information and IP address
• Cookies and similar tracking technologies

• To provide and improve our tradesperson matching services
• To process payments and manage your account
• To communicate with you about services and updates
• To verify tradespeople and ensure platform safety
• To analyze usage patterns and improve user experience
• To comply with legal obligations and prevent fraud

We do not sell your personal information. We may share your information only in these circumstances:

• With tradespeople when you request quotes or services
• With payment processors for transaction processing
• With service providers who help operate our platform
• When required by law or to protect our rights
• In connection with a business transfer or merger

We implement industry-standard security measures to protect your information:

• SSL encryption for all data transmission
• Secure servers with regular security updates
• Access controls and employee training
• Regular security audits and monitoring
• PCI DSS compliance for payment processing

Under GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Restriction: Limit how we process your data
• Objection: Object to processing for marketing purposes

We use cookies and similar technologies to enhance your experience:

• Essential cookies: Required for platform functionality
• Analytics cookies: Help us understand usage patterns
• Marketing cookies: For personalized advertising (with consent)
• Preference cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings or our cookie consent banner.

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Account information: Until account deletion or 3 years of inactivity
• Transaction records: 7 years for tax and legal compliance
• Marketing data: Until you unsubscribe or object
• Analytics data: Anonymized after 26 months

If you have questions about this privacy policy or want to exercise your rights, contact us: