Terms & Conditions

By accessing or using MyApproved ("the Platform"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

These terms apply to all users, including clients seeking services and tradespeople offering services.

MyApproved is an online platform that connects homeowners and businesses ("Clients") with verified tradespeople and service providers ("Tradespeople"). We facilitate introductions but are not a party to any agreements between Clients and Tradespeople.

Our Services Include:

• Tradesperson verification and background checks
• Quote request and matching system
• Review and rating system
• Secure messaging platform
• Payment processing facilitation

Account Requirements

• You must be at least 18 years old to create an account
• You must provide accurate and complete information
• You are responsible for maintaining account security
• One account per person or business entity

Tradesperson Verification

Tradespeople must provide:

• Valid business registration or sole trader documentation
• Public liability insurance (minimum £1 million)
• Relevant trade qualifications and certifications
• Identity verification and right to work documentation
• References from previous clients (where applicable)

Quote Requests

• Provide accurate project descriptions and requirements
• Respond to tradesperson questions in a timely manner
• Allow reasonable access for site visits and assessments
• Pay any agreed fees for quotes or consultations

Hiring and Payments

• You are responsible for vetting tradespeople for your specific needs
• All contracts are directly between you and the tradesperson
• Payment terms are agreed between you and the tradesperson
• We may facilitate payments but are not responsible for disputes

Professional Standards

• Maintain all required licenses, insurance, and certifications
• Provide accurate quotes and project timelines
• Perform work to industry standards and building regulations
• Communicate professionally and promptly with clients
• Honor quoted prices and agreed terms

Platform Fees

• Lead fees may apply for quote requests
• Commission fees may apply on completed jobs
• Subscription fees for premium features
• All fees are clearly disclosed before charges

You may not use our platform to:

• Violate any laws or regulations
• Provide false or misleading information
• Harass, abuse, or discriminate against other users
• Circumvent our verification or safety measures
• Spam or send unsolicited communications
• Infringe on intellectual property rights
• Attempt to hack or disrupt our services
• Create multiple accounts to avoid restrictions

Platform Limitations

• We verify tradespeople but cannot guarantee work quality
• All contracts are between clients and tradespeople directly
• We are not liable for disputes, damages, or losses
• Platform availability is not guaranteed 24/7
• We may suspend or terminate accounts at our discretion

Between Users

Disputes between clients and tradespeople should be resolved directly. We may provide mediation services but are not obligated to resolve disputes.

With MyApproved

Any disputes with MyApproved will be governed by English law and subject to the jurisdiction of English courts. We encourage resolution through our customer service team first.

We may update these terms from time to time. Significant changes will be communicated via email or platform notifications. Continued use of the platform constitutes acceptance of updated terms.

For questions about these terms or our services: