Terms & Conditions

1. Acceptance of Terms

By accessing or using MyApproved ("the Platform"), you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree, please do not use our services. These terms apply to all users - both homeowners seeking services and tradespeople offering them.

2. About MyApproved

MyApproved is an online platform that connects homeowners and property managers ("Clients") with verified tradespeople and service providers ("Tradespeople") across the UK. We facilitate introductions and provide a marketplace for quotes and bookings. We are not a party to any contract between Clients and Tradespeople.

• Tradesperson verification and credential checks
• Quote request and matching system
• Messaging and communication tools
• Review and rating system
• Payment facilitation (via Stripe)

3. Account Registration

All users must:

• Be at least 18 years old
• Provide accurate and complete information
• Keep login credentials secure and confidential
• Maintain only one account per person or business
• Notify us immediately of any unauthorised account access

Tradespeople must additionally provide:

• Valid business registration or sole trader documentation
• Public liability insurance (minimum £1 million cover)
• Relevant trade qualifications and certifications
• Identity verification and right to work in the UK

4. Client Terms

As a client you agree to:

• Provide accurate job descriptions and requirements
• Respond to tradesperson messages in a timely manner
• Allow reasonable access to your property for assessments and work
• Pay the tradesperson the agreed amount for completed work
• Not misuse the platform to obtain quotes without genuine intent to hire

All contracts and payment terms are agreed directly between you and the tradesperson. MyApproved is not responsible for any disputes arising from the work.

5. Tradesperson Terms

As a tradesperson you agree to:

• Maintain all required licences, insurance, and certifications at all times
• Provide accurate, honest quotes and realistic project timelines
• Carry out all work to relevant industry standards and building regulations
• Communicate professionally with clients and respond promptly
• Honor agreed prices and terms
• Not contact clients outside the platform for jobs introduced through MyApproved

Platform fees (per-lead or subscription) are clearly disclosed at sign-up and prior to any charge.

6. Prohibited Conduct

You must not use the platform to:

• Provide false, misleading, or fraudulent information
• Harass, abuse, or discriminate against any user
• Circumvent our verification or payment systems
• Post spam or unsolicited commercial communications
• Attempt to access systems or data without authorisation
• Infringe any third party's intellectual property rights
• Create multiple accounts to evade restrictions or bans

We reserve the right to suspend or permanently remove any account that violates these terms.

7. Disclaimers

• Platform availability is not guaranteed at all times
• We may update, modify, or discontinue features at any time
• We are not liable for indirect losses, lost profits, or consequential damages
• Our total liability to any user shall not exceed the fees paid to us in the preceding 12 months

8. Dispute Resolution

If you have a dispute with a tradesperson, we encourage you to first attempt to resolve it directly. If that fails, contact our support team at support@myapproved.com and we will do our best to assist.

Any disputes with MyApproved itself will be governed by English law and subject to the exclusive jurisdiction of English courts.

9. Changes to These Terms

We may update these terms from time to time. We will notify you of significant changes by email or through a platform notice. Continued use of MyApproved after changes are published constitutes your acceptance of the updated terms.

10. Contact

For questions about these terms:

support@myapproved.com