Frequently Asked Questions
Everything you need to know about finding and hiring verified tradespeople across the UK
How does MyApproved verify tradespeople?
Every tradesperson on MyApproved passes identity verification, insurance confirmation (minimum £2M public liability), and qualification checks (Gas Safe, NICEIC, FENSA where applicable) before appearing on the platform. Verification is repeated annually. Homeowners across the UK can hire with complete confidence - all tradespeople are pre-screened before they can receive a single quote request.
Getting Started
How does MyApproved work?
MyApproved connects homeowners across the UK with verified tradespeople. Post your job or request quotes, receive responses from qualified local professionals, compare their profiles and reviews, then hire the best person for your project - completely free for homeowners.
Is MyApproved free to use?
Yes, posting jobs and requesting quotes is completely free for homeowners. Tradespeople pay a small fee per lead or a monthly subscription - you never pay anything to use MyApproved.
How do I create an account?
Click "Sign Up" in the top right corner, choose whether you're a homeowner or tradesperson, fill in your details, and verify your email address. It takes less than 2 minutes!
Finding Tradespeople
How are tradespeople verified?
All tradespeople undergo rigorous verification including government ID checks, insurance verification (minimum £2M public liability), qualification checks (Gas Safe, NICEIC, FENSA etc.), and reference verification before listing on our platform.
How many quotes will I receive?
You typically receive 3–5 quotes from qualified tradespeople in your area. The exact number depends on availability and the type of work required.
How quickly will I get responses?
Most homeowners receive their first quote within a few hours. For urgent or emergency jobs, many MyApproved tradespeople offer same-day service.
Can I see reviews and ratings?
Yes, every tradesperson has a detailed profile showing their average rating, customer reviews, completed projects, qualifications, and full verification status.
Payments & Pricing
How much does it cost to hire a tradesperson?
Costs vary by trade. Plumbers charge £40–£70/hour; electricians £45–£75/hour; builders £35–£60/hour. Get free no-obligation quotes to compare exact costs for your project.
Are there any hidden fees?
No hidden fees for homeowners. The price you agree with the tradesperson is what you pay. MyApproved is completely free for homeowners to use.
What if I'm not satisfied with the work?
We have a dispute resolution process. If you're not satisfied, contact our support team and we'll help resolve the issue with the tradesperson through mediation and guidance.
Safety & Trust
Are all tradespeople insured?
Yes, all tradespeople on MyApproved must hold valid public liability insurance of at least £2 million and provide proof before joining our platform. Insurance is re-verified annually.
What if something goes wrong?
Contact our support team through the platform, email, or phone. We have comprehensive dispute resolution processes and take all reports seriously, investigating promptly and fairly.
How do I report a problem?
Contact our support team immediately at support@myapproved.com. We take all reports seriously and investigate within 24 hours.
Still have questions?
Can't find the answer you're looking for? Our support team is here to help.